Are you rail safe?

Safety for pedestrians

• Only cross the tracks at designated crossings.
• Always look both ways before crossing the tracks.
• Pay attention and stay alert around LRVs.
• Headphones, reading, texting or taking photos or selfies can put you at risk.
• Take care with pram wheels or wheelchairs when crossing the tracks.

Safety for cyclists

• Always keep a safe distance from LRVs.
• Ride directly over the tracks at a right angle to avoid your wheels getting stuck.
• Do not ride along the rail track.
• Always cross the tracks at designated crossings and intersections.
• Do not cross in front of a moving LRV and where possible, avoid braking on the tracks.

Safety for drivers

• It is prohibited to drive along the tracks at any time.
• Do not queue across the tracks at any time.
• Do not drive across the tracks unless the path ahead is clear.
• Truck drivers should ensure their vehicle load does not come close to the overhead wire when crossing at intersections.

Light rail is inclusive and accessible for all

The light rail network is inclusive and accessible for all.

• All stop platforms are accessible via ramps, and entry to the LRV is almost level with the platform at every stop.
• There are two designated areas on board every light rail vehicle for mobility aid users, indicated by an accessibility symbol on the floor of the LRV.
• Hearing loops are available on board LRVs and at every stop to assist customers with hearing aids
• Braille lettering is located at each stop help point and on every LRV entry/exit door button.

Need help while travelling on light rail? Use an emergency help point.

If you are concerned about your safety or the safety of others, please use the Emergency Help Point on platforms and on board LRVs to contact staff. Emergency help points are located onboard all light rail vehicles (LRV) at each door and wheelchair accessible space, and at light rail stops.

The Emergency Help Points connect a user with the CMET Operations Control Centre via intercom and CCTV.

Bikes on board

Did you know that every light rail vehicle has designated space to carry 4 bicycles?

Follow these steps to safely stow your bike when travelling on light rail.

Steps to load the bicycle into the bracket:

1. Use the bracket against the wall first, decide which way to mount the bicycle – front to back is usually best
2. Raise the wheel up to the side of the bracket (high enough to slip into the hook)
3. Move the wheel sideways into the hook of the bracket
4. Lower the wheel down into the wings of the bracket

Steps to unload the bicycle out of the bracket:

1. If necessary, adjust the adjacent bicycle slightly to allow for ease of access to your bicycle
2. Raise the wheel up (high enough to slip out of the hook)
3. Move the wheel sideways out of the hook of the bracket
4. Lower the wheel down to the floor and safely wheel your bicycle from the LRV